Information Services
IS Help Desk
Information Services Help Desk
Rowan-Cabarrus Community College IS Help Desk is available weekdays from 7:30 a.m.-5:30 p.m. Monday-Thursday and 7:30 a.m.-5:00 p.m. Friday by calling 704-216-7200 or request assistance by submitting a ticket. Should you need assistance after hours or on weekends, please contact the same IS Help Desk number (704-216-7200) to leave a voicemail message or submit a ticket. Your request will be received by the Help Desk and processed and acted upon by our IT team. You will receive a response by the next business day.
IS Help Desk FAQs
How do I login & access Blackboard, WebAdvisor and Email?
Student Login & Quick Link Guide – This quick reference shows you how your student ID is formatted and how to log into your student applications.
How do I connect to Rowan-Cabarrus Wireless network?
Students and Faculty/Staff:
- Connect to the RCCCPersonalDevice network.
- Log into the network.
- For students, your username is your student username preceded by “Student”. (e.g., Student\doe.j.12345). Or your student email address. (e.g., doe.j.12345@student.rccc.edu).
- For faculty and staff, your username is your first name, followed by a period, then your last name. (e.g., john.doe).
- Your password is your Blackboard and email password.
- You may reset your password by using the password reset form.
Visitors and General Public:
- Connect to the Wireless SSID RCCCPublic network.
- Enter a valid name and email address.
- Select a “mobile carrier”.
- Enter a valid phone number (no spaces or hyphens).
- Select the “Send Access Code” button.
- An access code will be sent to the cell phone number that was provided.
- Enter the access code that was sent to your mobile device, then select the “Sign In” button.
How do I reset my password?
How do I clear my cache in my browser?
Internet Explorer:
- Open the gear shaped settings menu in the upper-right corner.
- Under “Safety” select “Delete browsing history…”.
- Check the box for “Temporary Internet Files” and uncheck all other boxes.
- Select the “Delete” button.
Google Chrome:
- Open the settings menu in the right corner.
- In the “More Tools” menu select “Clear browsing data…”.
- Check the box for “Cached images and files” and uncheck all other boxes.
- Select the “Clear Data” button.
Firefox:
- Open the Firefox menu in the top right corner.
- Under Library select “History”, then select “Clear Recent History…”.
- Expand the “Details” section in the popup window.
- Check the box for “Cache” and uncheck all other boxes.
- Change the “Time range to clear:” drop down to “Everything”.
- Select the “Clear Now” button.
Safari for Mac:
- In the top menu, select “Safari”, then select “Preferences”.
- Select the “Advanced tab”.
- Enable “Show Develop” menu in the menu bar.
- Select “Develop”, then select “Empty Caches”.
Safari for Windows:
- Open the gear shaped settings menu in the upper-right corner.
- Select “Reset Safari…”.
- Check the box for “Empty the cache” and uncheck all other boxes.
- Select the “Reset” button.
How do I download Office products?
Rowan-Cabarrus provides access for students, faculty and staff to use Office products online and install Office products on up to 5 personal devices.
Office products online:
- Log into your student email account online (Office 365).
- At the top-left corner of the screen you’ll see an icon that resembles a rubix cube, select the “icon”.
- It will then display all of the available applications accessible through Office 365.
- Select whichever Office product you wish to use.
Install Office products:
This installs the latest version of Word, Excel, PowerPoint, Access, Publisher, Outlook, Skype and OneDrive.
For Students:
- Log into your student email account online (Office 365) on the computer where you would like to install the Office products.
- At the top-right corner of the screen you’ll see an icon with your initials or a profile picture, select the “icon”.
- In the menu on the right, select “My account” under the profile heading.
- At the top, choose “View apps & devices” under the Office apps & devices heading.
- Choose the version (32 or 64 bit) you want to install, then select the “Install Office” button.
For Faculty and Staff:
- Log into your student email account online (Office 365) on the computer where you would like to install the Office products.
- At the top-right corner of the screen you’ll see an icon with your initials or a profile picture, select the “icon”.
- In the menu on the right, select “My account” under the profile heading.
- At the top, choose “View apps & devices” under the Office apps & devices heading.
- Choose the version (32 or 64 bit) you want to install, then select the “Install Office” button.
How do I add credits to my ECOprint account?